Shipping Policy

This Shipping Policy applies to all orders placed through the official Wyze independent website (hereinafter referred to as "we", "us", "our"). We are committed to delivering a seamless, transparent, and cost-free shipping experience for every customer around the globe, with consistent fulfillment and delivery standards for all destinations.

Free Worldwide Shipping on All Orders


We are proud to offer 100% free shipping for every single product and order on our website, with no exceptions. There is no minimum order value, no hidden surcharges, no regional restrictions, and no separate terms for domestic or international delivery. Every order you place with Wyze comes with complimentary standard shipping, no matter where in the world you are located.

Order Processing & Fulfillment


All successfully paid orders will be processed and shipped within 1-3 business days. Our order processing workflow includes strict product quality inspection, secure damage-proof packaging, and formal handover to our partnered logistics carriers.

Order processing operates Monday to Friday, excluding official public holidays. Orders placed on weekends or public holidays will be processed on the next business day. Once your order has been shipped, we will immediately send a shipping confirmation email to the address you provided at checkout, which includes a unique tracking number and a direct link to track your package in real time.

Standard Delivery Timeframe


For all shipped orders, the estimated standard delivery timeframe is 6-12 days from the date of shipment. This is a unified global delivery estimate, applicable to all shipping destinations, with no differentiated rules for any region worldwide.

Please note that this timeframe is an estimated reference only, and not a guaranteed fixed delivery date.

Delivery Responsibilities & Guidelines


  • You are responsible for providing a complete, accurate, and valid shipping address, contact person, and phone number at checkout. We are not liable for failed delivery, package returns, loss, or additional fees caused by incorrect, incomplete, or invalid shipping information provided by the customer.
  • For deliveries with no recipient available at the address, our logistics carrier may leave the package in a secure location, with a trusted neighbor, at a local pickup point, or arrange a re-delivery attempt. If a package is returned to our warehouse due to long-term unclaimed status or repeated failed delivery attempts, we will contact you to arrange re-delivery, and any associated re-shipping fees will be your responsibility.
  • If your tracking information shows your package as "delivered", but you have not received it, you must contact our customer service team within 7 calendar days of the marked delivery date. We will assist you in launching an investigation with the logistics carrier, and we cannot accept claims for missing packages submitted after this 7-day window.

Force Majeure & Delivery Exceptions


While we make every effort to ensure your package arrives within the estimated 6-12 day timeframe, we will not be held liable for delivery delays, loss, or damage caused by force majeure events that are beyond our reasonable control. These events include, but are not limited to: customs clearance delays, extreme weather and natural disasters, logistics carrier service disruptions, labor strikes, pandemic restrictions, war, or changes in local government policies in the destination country. In the event of such disruptions, we will promptly update you on the status of your order and assist in facilitating delivery to the best of our ability.

Please note that any import duties, taxes, or customs fees imposed by the destination country are the sole responsibility of the recipient. We do not cover or reimburse these fees.

Policy Updates


We reserve the right to update, amend, or modify this Shipping Policy at any time. All changes will be posted on this page and take effect immediately upon publication. Your continued use of our website and placement of orders after the policy update constitutes your acceptance of the revised terms.

If you have any questions about this Shipping Policy, or need assistance with tracking your order, please contact our customer service team through the official channel on our website.