Privacy Policy

Wyze (hereinafter referred to as "we", "us", "our") is deeply committed to protecting the privacy and security of the personal information of every visitor, customer, and user (hereinafter referred to as "you", "your") who accesses our independent website, purchases our products, or uses our related services. This Privacy Policy outlines in detail the types of personal information we collect, how we use, store, share, and protect that information, as well as the privacy rights you hold under applicable United States laws and regulations.

This policy applies to all activities conducted through our official Wyze independent website, including but not limited to website browsing, product purchases, order processing, customer service interactions, and any other related services we provide. By accessing our website, placing an order, or using our services, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy in full.

1. Information We Collect


We collect personal information only to the extent necessary to fulfill our legitimate business purposes, provide you with our products and services, and comply with legal obligations. The information we collect falls into the following categories:

1.1 Personal Identifiable Information (PII) You Voluntarily Provide


When you interact with our website and services, you may voluntarily provide us with personal information that can be used to identify you, including:

  • Full name, shipping and billing address, phone number, and email address, provided during checkout, account creation, or customer service inquiries
  • Payment information, such as credit card details, debit card information, or other payment method details, processed securely through our authorized third-party payment processors
  • Additional information you provide when submitting return requests, warranty claims, or communicating with our customer service team

1.2 Automatically Collected Information


When you visit our website, we may automatically collect certain non-identifiable and device-related information to optimize your browsing experience and improve our website performance, including:

  • Your IP address, browser type and version, device type, operating system, and language preferences
  • Website usage data, including pages visited, time spent on our website, click-through rates, and navigation paths
  • Information collected through cookies and similar tracking technologies, as further detailed in Section 6 of this policy

1.3 Information from Third Parties


We may receive limited information about you from our authorized third-party service providers, solely to complete your order, fulfill our contractual obligations, or resolve customer service issues. This includes delivery confirmation information from our logistics partners and payment verification details from our payment processors. We do not collect personal information about you from unaffiliated third parties without your explicit consent.

2. How We Use Your Personal Information


We use your personal information exclusively for legitimate, lawful business purposes that align with this Privacy Policy, including:

  • Processing and fulfilling your orders, including verifying payment details, arranging product shipment, providing order tracking updates, and managing returns and refunds in accordance with our published policies
  • Providing responsive customer service, including responding to your inquiries, resolving order issues, processing warranty claims, and providing technical support for our products
  • Sending essential transactional communications, such as order confirmations, shipping notifications, refund updates, and important policy changes
  • Sending optional marketing and promotional communications, including exclusive offers, product updates, and event announcements. You may opt out of these non-essential communications at any time by following the unsubscribe link included in every email or contacting our customer service team
  • Optimizing our website performance, product offerings, and user experience, including analyzing website usage trends, conducting market research, and improving our service quality
  • Complying with applicable legal obligations, regulatory requirements, court orders, or government requests, and protecting our legal rights, property, and safety, as well as the rights, property, and safety of our users and the public

3. How We Share Your Personal Information


We do not sell, rent, or lease your personal identifiable information to any third parties for commercial purposes, at any time, in compliance with the California Consumer Privacy Act (CCPA/CPRA) and other applicable U.S. privacy laws. We only share your personal information in the limited circumstances outlined below:

3.1 Authorized Third-Party Service Providers


We may share your personal information with trusted, authorized third-party service providers who perform services on our behalf, under strict data protection obligations. These providers are only permitted to access your personal information to the extent necessary to complete their contracted services, and are prohibited from using it for any other purpose. These service providers include:

  • Payment processors, to verify and process your payment transactions securely
  • Logistics and shipping partners, to fulfill your order and deliver your products worldwide
  • Customer service and support platforms, to assist in resolving your inquiries and order issues
  • Website analytics and hosting providers, to maintain and optimize our website performance

3.2 Legal and Compliance Requirements


We may disclose your personal information if required to do so by applicable law, regulation, court order, or governmental request. This includes disclosure to:

  • Comply with federal, state, or local legal obligations
  • Enforce our website terms of service, refund policy, or other applicable agreements
  • Protect our legal rights, property, or safety, as well as the rights, property, and safety of our users or the general public
  • Investigate and prevent fraud, security breaches, or other illegal or malicious activities

3.3 Business Transfers


In the event of a merger, acquisition, asset sale, bankruptcy, or other business transition, your personal information may be transferred as part of the transaction. We will notify you via email or a prominent notice on our website before your personal information is transferred and becomes subject to a different privacy policy.

4. Your Privacy Rights


We respect and uphold the privacy rights granted to you under applicable United States federal and state laws, including the California Consumer Privacy Act (CCPA/CPRA). Below is a summary of your core rights, and how you can exercise them:

4.1 Core Consumer Rights


  • Right to Know: You have the right to request confirmation of whether we collect your personal information, and to request access to, and details of, the personal information we have collected about you over the past 12 months.
  • Right to Delete: You have the right to request the deletion of your personal information that we have collected from you, subject to certain legal exceptions.
  • Right to Correct: You have the right to request correction of any inaccurate or incomplete personal information we hold about you.
  • Right to Opt Out: You have the right to opt out of the sale of your personal information. As stated in this policy, we do not sell your personal information to any third parties.
  • Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights under applicable law. This means we will not deny you goods or services, charge you different prices, or provide a different level of service for exercising your privacy rights.

4.2 How to Exercise Your Rights


To exercise any of the rights outlined above, please submit your request through the official customer service channel on our website. We will verify your request by matching the information provided to the information we have on file to protect your personal information from unauthorized access. We will respond to all valid requests within 45 days of receipt, in accordance with applicable legal requirements.

4.3 Children's Privacy


Our website, products, and services are not intended for, or marketed to, children under the age of 13, in compliance with the Children's Online Privacy Protection Act (COPPA). We do not knowingly collect or solicit personal information from children under the age of 13. If we become aware that we have collected personal information from a child under 13, we will immediately delete that information from our systems. If you believe we have collected information from a child under 13, please contact us immediately through our official customer service channel.

5. Data Security


We implement industry-standard, reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include secure payment processing, encrypted data transmission, restricted access to personal information, and regular security system audits.

While we take every reasonable step to protect your personal information, please note that no electronic storage system, data transmission, or security protocol is completely impenetrable. We cannot guarantee absolute security of your personal information, and we do not accept liability for unauthorized access to your personal information that is beyond our reasonable control. You are responsible for maintaining the confidentiality of any account credentials you use on our website.

6. Cookies and Similar Tracking Technologies


We use cookies and similar tracking technologies (including web beacons, pixel tags, and local storage) to enhance your browsing experience, analyze website traffic, and personalize your interaction with our website. Cookies are small text files that are stored on your device when you visit our website, allowing us to recognize your device and remember your preferences on subsequent visits.

We use the following types of cookies:

  • Essential Cookies: These cookies are necessary for the basic operation of our website, including enabling checkout processes, secure login, and navigation of core website features. You cannot opt out of essential cookies, as they are required for the website to function.
  • Performance and Analytics Cookies: These cookies collect information about how you use our website, including which pages you visit most often, to help us improve website performance and user experience.
  • Preference Cookies: These cookies remember your preferences, such as language and region settings, to provide a more personalized browsing experience.

You can manage or disable cookies through your browser settings at any time. Please note that disabling non-essential cookies may affect your ability to use certain features of our website.

7. International Data Transfers


Our website is operated in the United States, and the personal information we collect is stored and processed in the United States. When you access our website or purchase our products from outside the United States, your personal information may be transferred to, stored, and processed in the United States and other countries where our third-party service providers operate.

We ensure that all international data transfers are conducted in compliance with applicable U.S. privacy laws, and we implement appropriate safeguards to protect your personal information in these transfers. By using our website and services, you consent to the transfer of your personal information to the United States and other jurisdictions as outlined in this policy.

8. Changes to This Privacy Policy


We reserve the right to update, amend, or modify this Privacy Policy at any time, at our sole discretion. All changes will be posted on this page of our website, with an updated "Last Updated" date, and will take effect immediately upon publication.

Your continued access to our website, placement of orders, or use of our services after the posting of changes to this policy constitutes your acceptance of the revised terms. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.

9. Contact Us


If you have any questions, concerns, or requests regarding this Privacy Policy, our data handling practices, or your privacy rights, please contact our dedicated customer service team through the official customer service channel on our website.