Refund Policy

This Refund Policy applies to all purchases made through the official Wyze independent website (hereinafter referred to as "we", "us", "our"). We are committed to providing a transparent, hassle-free shopping and return experience for every customer worldwide, while upholding fair and consistent rules for all transactions.

60-Day Return Window


We offer a 60-day return window for all eligible products, starting from the date your order is successfully delivered. You may submit a return request for any eligible product within this 60-day period, regardless of your delivery location around the world.

Return Eligibility


To be eligible for a return and full refund, your item must meet all the following requirements:

  • The product is unused, unopened, and in its original, undamaged packaging with all included accessories, manuals, and bundled items intact
  • The product shows no signs of installation, wear, tear, scratches, or artificial damage that would affect secondary sales
  • The return request is formally submitted within the 60-day window from the order delivery date

The following items are not eligible for return:

  • Products that have been installed, used, altered, or damaged due to customer misuse, negligence, or improper operation
  • Products for which the 60-day return window has expired
  • Products not purchased directly from our official Wyze website
  • Customized or personalized products made to specific order requirements

Return Process


To initiate a return, please submit your return request through our official customer service channel on this website. Our customer service team will review your request and provide a return authorization and detailed return instructions within 2 business days. Please do not send back any products without prior return authorization, as we cannot guarantee processing for unauthorized returns.

Once we receive and complete a full inspection of your returned product, we will confirm whether your return is approved. We reserve the right to reject returns that do not meet the eligibility requirements outlined in this policy.

Refund Processing & Currency Policy


For all approved returns, we will process your refund within 5 to 10 business days after the successful inspection of the returned product. The refund will be issued to the original payment method used at the time of purchase.

All transactions and refunds on our website are processed exclusively in United States Dollars (USD). The refund amount will be based on the total USD amount you paid for the order at the time of purchase, excluding any non-refundable fees. We are not responsible for any exchange rate fluctuations, bank fees, or charges imposed by your payment provider that may occur during the refund process.

Return Shipping Fees


We provide free worldwide shipping for all original orders. For returns initiated due to product quality issues, wrong items shipped, or missing parts caused by our error, we will cover all associated return shipping costs. For returns initiated due to personal reasons (including but not limited to change of mind, wrong product selection, or no longer needing the item), you will be responsible for all return shipping fees. Return shipping fees are non-refundable unless the return is caused by our operational error.

Final Provisions


We reserve the right to update or modify this Refund Policy at any time, with changes posted on this website and taking effect immediately upon publication. Your continued use of our website and purchase of our products after the policy update constitutes your acceptance of the revised terms.

If you have any questions about this Refund Policy or your return request, please contact our customer service team through the official channel on this website.